Terms of Service

1. Acceptance of Terms

By accessing or using the Akaiin platform - whether by browsing the website, creating an account, booking a Companion session, or using any feature - you agree to these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you are using Akaiin on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. Organization Mode is also governed by the organization's separate agreement with Akaiin; if that agreement conflicts with these Terms, the organization agreement prevails.

2. Description of Service

Akaiin helps Filipino families and care organizations look after their loved ones and residents. The platform provides:

• Akaiin app (Family Mode) - a free web app at app.akaiin.com where a family's Care Circle shares updates and coordinates care. It includes Today's Care tasks, scanning or uploading medical documents (prescriptions, lab results, discharge summaries, doctor's notes, advance directives) that an AI service reads to extract medicine lists and build a daily care plan, the Care Vault (Emergency Card, Records, Care Report), Timeline / History, notifications, and a free Emergency Card. Free use includes up to 20 document scans per user per month, and the free Emergency Card without an account includes 3 scans. We may review this limit and will update these Terms if it changes.
• Public dedication wall (Blue Lotus / Dedicate) - a public page where people may post short messages. Anything posted there is visible to anyone.
• Organization Mode - an invite-only, paid service at care.akaiin.com for care homes, nursing homes, homes for the aged, assisted living facilities, and home-care agencies. It provides resident records, daily charting and notes, document scans, tasks, care reports (PDF), and staff accounts with roles (Owner, Leadership, Editor, Viewer).
• Akaiin Companion - a paid, in-person, non-medical companion service. A companion accompanies a senior (Lolo or Lola) to check-ups, outings, or errands, or keeps them company at home. Companion is available in Quezon City, Marikina, Pasig, San Juan, and Makati.

2.1 Fees and Payment

The Akaiin app is free for families. Akaiin Companion sessions are paid at the rate agreed when you book. Organization Mode is paid under the package and terms set out in the organization's agreement with Akaiin. Payments are handled outside the app; Akaiin does not offer in-app subscriptions.

2.2 Akaiin Companion Terms

• Booking. Sessions are booked through Facebook Messenger. A booking is confirmed only after a 50% deposit is paid through GCash. The deposit is non-refundable, but a booked session can be moved to another date.
• Non-medical only. Companions do not provide medical or nursing care. They do not give injections, manage oxygen, provide wound care, or care for bedridden patients. Please do not book Companion for these needs.
• Our companions. Akaiin Companions are not Akaiin employees. Akaiin matches a companion to each session you book.
• During the session. The companion uses the Akaiin app to post photos, quick logs (meals, medicines taken, mood), and tick off tasks. While the session is active, the senior's live location is shared with the family's Care Circle. Location sharing and tracking stop when the session ends. The route taken during the session is kept with the Session Summary.
• Extra time. If more time is needed, the companion will request it in the app. The family must approve before any extra charge applies.
• Session Summary. After the session, the family receives a Session Summary (photo album, logs, companion's note, and care report). Summaries that are not saved, including the session route, are deleted after 30 days; saved summaries and their routes become part of the senior's records.
• Consent before the first session. Before the first session, a family member signs a digital consent on the senior's behalf, confirming that the senior agrees to the companion visit, session photos, and location sharing, or that the family member is authorized to decide for the senior. The senior may also sign. Akaiin keeps a record of which account signed, for whom, the consent wording, and the date and time.
• Care Circle setup. Akaiin creates the senior's Care Circle on the family's behalf using the email address the family provides. The family becomes the Primary Caregiver and will be asked to change the password at first sign-in.
• Photos. Session photos are shared only with the Care Circle and are never used in public posts without the family's written consent.
• Emergencies. In a life-threatening emergency, the companion will call 911 first, then the family.

2.3 Changes to the Service

Akaiin does not currently offer partner pharmacies, medicine delivery, transport booking, or other partner services. We may introduce partner services in the future and will update these Terms before they launch. We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice.

3. Eligibility

To create an Akaiin account, you must be at least 18 years of age. By registering, you represent that you are 18 or older.

The platform is intended primarily for users located in the Philippines. If you access Akaiin from outside the Philippines, you are responsible for compliance with your local laws.

4. Accounts & Registration

4.1 Account Creation

You must provide a valid email address and a password of at least 6 characters to create an account. You agree to provide accurate, current, and complete information. Organization Mode accounts are created by invitation only. For Companion bookings, Akaiin may create the account on your behalf as described in Section 2.2.

4.2 Account Security

You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. Notify us immediately at hello@akaiin.com if you suspect unauthorized access to your account.

4.3 One Account Per Person

Each individual may maintain only one account. You may not create accounts on behalf of others without their explicit consent.

4.4 Account Deletion

You may delete your account at any time by contacting us. Upon deletion, your personal data will be removed within 30 days in accordance with our Privacy Policy.

5. Acceptable Use

You agree to use Akaiin only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the platform to transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
• Post health information, private details about another person, or advertising on the public dedication wall.
• Impersonate any person or entity, or falsely state your affiliation with any person or entity.
• Upload or transmit any viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to any part of the platform, other accounts, or Akaiin's infrastructure.
• Use automated scripts, bots, or scrapers to access or collect data from the platform without prior written permission.
• Interfere with or disrupt the integrity or performance of the platform or the data contained therein.
• Use the platform for any commercial purpose - including reselling access, advertising, or data harvesting - without our prior written consent, except as allowed under an Organization Mode agreement.
• Violate any applicable local, national, or international law or regulation, including the Data Privacy Act of 2012 (RA 10173).

We reserve the right to investigate violations and take appropriate action, including removing content, suspending or terminating accounts.

6. Health Information Disclaimer

Always consult a qualified and licensed healthcare professional before making any medical decisions, changing medications, or acting on any health information displayed or extracted by the platform. In an emergency, call 911.

• AI-extracted data from scanned medical documents (prescriptions, lab results, etc.), and the daily care plan built from it, may contain errors. Always check AI-extracted information against the original document and consult your healthcare provider for interpretation.
• Emergency Card information is only as accurate and current as the information entered. Keep it up to date.
• Akaiin Companion is a non-medical service. Companions are not nurses or doctors and do not give medical or nursing care. Medicines logged by a companion reflect what the companion observed and are not a substitute for professional supervision.
• Organization Mode is a record-keeping tool. Each organization remains responsible for the care it provides to its residents.

7. Care Circles & Shared Data

7.1 Your Responsibility as Primary Caregiver

When you create or become the Primary Caregiver of a Care Circle, you become responsible for managing membership and controlling who has access to your loved one's health information. You must only invite individuals whom your loved one (or their legal guardian) has authorized to access their health data.

7.2 Sharing Invite Links

Care Circle invite links grant access to your loved one's health data. You are solely responsible for the security of any invite links you generate and distribute. Do not share invite links with untrusted parties.

7.3 Consent for the People You Care For

If you are managing health data for a minor or an individual who cannot provide their own consent (e.g., due to incapacity), you represent that you are legally authorized to consent on their behalf and to manage their health data using the platform. In Organization Mode, the organization is responsible for having the authority and, where required, the consent to enter its residents' information.

7.4 Data Visibility

Members of a Care Circle can view data within that circle according to their assigned role (Primary Caregiver, Caregiver, Buyer, or Viewer). By adding data to a circle, you acknowledge that all current and future circle members with appropriate roles will be able to see that data. During a Companion session, the photos, logs, notes, and live location shared by the companion are visible to the Care Circle.

8. Intellectual Property

8.1 Akaiin Content

The Akaiin platform - including its design, code, text, graphics, logos, and features - is owned by or licensed to Akaiin Software Development Services and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the platform without our prior written permission.

8.2 Your Content

You retain ownership of the health data and content you enter into Akaiin. By using the platform, you grant us a limited, non-exclusive license to store, process, and display your content solely to provide the service to you, as described in our Privacy Policy. Messages you post on the public dedication wall may be displayed publicly on that wall.

8.3 Feedback

If you submit feedback, suggestions, or ideas about the platform, you grant us the right to use that feedback without restriction or compensation to you.

9. Third-Party Links & Services

The platform uses third-party services, including Google Firebase and Google Cloud (for hosting and data storage) and Google Gemini through Google Cloud / Vertex AI (for reading uploaded documents). Akaiin Companion bookings use Facebook Messenger, and payments use GCash. These third parties have their own terms of service and privacy policies, which you should review independently.

We are not responsible for the content, accuracy, availability, or privacy practices of any third-party website or service. Links to third-party sites do not constitute an endorsement by Akaiin.

10. Service Availability

We provide the Akaiin platform on an "as is" and "as available" basis. We do not guarantee that the service will be available at all times, uninterrupted, or free from errors, bugs, or security vulnerabilities. Companion sessions are subject to companion availability in the listed service areas.

We may perform scheduled or emergency maintenance that temporarily makes the service unavailable. We will make reasonable efforts to notify users in advance of planned downtime where practicable.

11. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, Akaiin Software Development Services and its officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages - including loss of data, health outcomes, financial loss, or personal injury - arising from:

• Your use of or inability to use the platform.
• Reliance on any information or AI-extracted data provided by the platform.
• Unauthorized access to or alteration of your data.
• Any third-party content or services linked from or used by the platform.
• Errors, inaccuracies, or omissions in AI-extracted medicine lists or care plans, or in information entered by users.

Our total aggregate liability to you for any claim arising from your use of the platform shall not exceed the amount you paid Akaiin for the service giving rise to the claim in the twelve (12) months preceding the claim. Because the Akaiin app is free for families, this amount is zero (₱0) for claims relating only to the free app. Nothing in these Terms excludes or limits liability for fraud, bad faith, or gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law, including the Civil Code of the Philippines and the Consumer Act of the Philippines (Republic Act No. 7394).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above exclusions may not apply to you.

12. Termination

12.1 By You

You may stop using the platform and delete your account at any time by contacting us at hello@akaiin.com.

12.2 By Us

We may suspend or terminate your account and access to the platform at our discretion, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or harmful activity, or if required by law.

12.3 Effect of Termination

Upon termination, your right to access the platform ceases immediately. Provisions of these Terms that by their nature should survive termination - including Sections 6, 8, 11, and 13 - will continue to apply.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or your use of the Akaiin platform shall be subject to the exclusive jurisdiction of the courts of the Philippines.

14. Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will:

• Update the effective date at the top of this page.
• Notify registered users by email at least 7 days before the changes take effect.

Your continued use of the platform after revised Terms take effect constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using the platform and delete your account.

15. Contact

If you have any questions about these Terms or need to report a violation, please contact us:

• Organization: Akaiin Software Development Services
• Email: hello@akaiin.com
• Response time: Within 15 business days